For anyone who knows me, they know I'm absolutely obsessed with ASOS. I'm an ASOS premier customer and I've spent more hours than I count browsing their pages and putting items into my saved items. With each pay day, I usually put in a large-ish order which has since resulted in me spending more pounds than I count (or can bear to) and I usually have no issues with the quality of their items. On the rare occasion, I do have an issue with an item, their customer service team are usually friendly, quick to respond and resolve the issue. Or so I thought.

Recently I've had the absolute WORST experience with them which has led me to question whether I should be spending/wasting both time and money on their website. The three issues I've experienced with one order are outlined below:

i. Refusal to change delivery followed by blatant disregard for messages sent.
ii. I received a crop top rather than a dress (which I needed for a night out!)
iii. The jumper I ordered was so badly made, it had pulls in it and started unravelling on the first wear.

Admittedly, the delivery issue was my fault. I selected the wrong address, however I contacted them within 20 minutes of placing the order (the cut off to cancel is 15 minutes) and they refused to change the delivery, which, they are well within their rights to do. It was the blatant disregard for my messages which riled me up. Their responses were completely inadequate and did not address the points I was making.

They also sent out a replacement dress, which although was a bit too late- it rectified my issue. Due to a lack of stock, a replacement jumper wasn't available, but they did let me return the jumper for a full refund (not before suggesting I go off, waste some more time and obtain a quote to get a £13 jumper repaired though!).

They've just announced their try before you buy service using Klarna which I personally think will hopefully solve the issues I've experienced. But, I've been left feeling let down by one of my favourite websites, and in my eyes there's nothing worse. Let's be honest- I will still buy from ASOS , but this experience has definitely made me think about what my expectations are as a customer.

Another month and still no international travel, I am stuck under a lot of coursework and cold ice filled days. It's cold outside and I just want to be in warmer, sunnier climes. I've been to Australia, New Zealand and the USA before, but there is still so much to see! Therefore I thought it fitting for the third and final installment of my travel bucket list to be a rest of the world edition so, sit back and have a read about the wonderful places I want to visit!

I don't know about you but I think that there's something magical about this time of the year. I love everything about it, I love Halloween, Bonfire Night and the lead up to Christmas in general. I absolutely love the Christmas period itself- Christmas Eve, Christmas Day and Boxing Day. My favourite time of the year.

I thought I'd pop together my 2017 Christmas Lust List- a list of things that are beautiful and I wish I had in my life. Family and friends, take note ;)

I'm a big fan of all things Clinique, I use their foundation (both powder and liquid), concealer, blusher, their contour kit and I used to use their mascara. To say I'm a fan is probably an understatement!

If I'm completely honest, I used to be a make up wipe and go kind of girl. I never thought about moisturising, I didn't really know what toning was and I had zero routine. So, when I went looking for a skincare routine, naturally, I went to Clinique first. That isn't to say I haven't tried using other products in my 24 years though. I did go through a phase of using Olay and then the Seaweed Body Shop range. Both are fantastic, but they weren't right for my skin and I kept breaking out.

So I went to my local Clinique concession at Debenhams to see what they had to offer! One of the first things I said to the consultant was that I was looking for a skincare routine which wasn't too fussy and a tonne of effort. She suggested the 1, 2, 3 Step Skin Care System. I'd not really heard of it before so I decided to give it a go. She explained, and demonstrated, what I'd need to do- and to be honest it seemed simple and showed results (they did a test of how much grime came off my hand before the products and then after!). I got diagnosed as having Dry Combination skin- and therefore 2 was perfect for me.



The first step is a simple mild facial wash, I use warm water and lather my face up using a small exfoliator sponge type of thing in a circular motion. In the shop they used their Sonic System Purifying Cleansing Brush, which I can't rate enough. However, it was slightly out of my price range at £79.00! The point of this step is to cleanse the face and remove impurities.



The second step is a clarifying lotion which I apply with cotton pads. This lotion is a gentle exfoliator and removes flaky skin so that it's clearer for when you moisturise.



The third and final step (how quick and easy is this!) is the Dramatically Different Moisturising Lotion+ which I find is quite light and non-greasy. It also keeps my skin hydrated all day! I apply this with my fingers in (again!) a circular motion.

Although more expensive than your basic drugstore skincare products, I do personally think that the Clinique 1, 2, 3 Step is worth the money. I bought all 3 products as a set (a special deal for big size bottles at Christmas!) for £69.00 and they have lasted me all year. However, if you're unsure and don't immediately want to take the plunge- there is a introduction kit which has smaller size versions of all 3 products for £20.00.

Overall, I find that my skin stays clear and is well hydrated which means when I apply my make up it doesn't apply cakey and look awful on my skin! I would definitely recommend this skincare routine to anyone- and it's perfect for all skin types because it's been designed for different types of skin! If you are interested, I'd suggest popping down to your local Clinique concession so they can match you with your perfect system.